Privacy Policy
DropIn (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. By accessing our website or purchasing our customized NFC products, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the practices described herein, you should discontinue use of our website and services.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, you may contact us using the details below. We will make reasonable efforts to respond to your inquiry within an appropriate timeframe.
infodropin@gmail.com
PERSONAL INFORMATION
At Dropin, protecting your personal information is our top priority. When you shop with us, we collect certain details, including your name, email address, phone number, and shipping address, to provide a smooth, personalized, and secure shopping experience.
Your name and shipping address are used to process orders accurately and ensure that your NFC keychains reach you safely and on time.
Your email address helps us send order confirmations, shipping notifications, updates about your purchase, and occasionally, promotional offers or important announcements.
Your phone number is collected to assist with delivery coordination, provide customer support, and resolve any issues related to your orders quickly.
We store your information securely using industry-standard measures and do not sell or share your personal data with third parties, except when necessary for fulfilling your order, processing payments, or complying with legal requirements. We also may use your data to improve our website, services, and customer experience. By using our website, you consent to the collection and use of your personal information as outlined in this policy, giving you confidence that your details are handled responsibly and safely.
LAWFUL BASIS
At Dropin, we ensure that all collection and use of your personal information is done on a lawful and transparent basis. We process your data only when it is necessary to fulfill orders, provide services, or communicate important updates. In certain cases, we may process your information to comply with legal obligations, protect our legitimate interests, or with your explicit consent. By adhering to these principles, we make sure that your data is handled responsibly, ethically, and in compliance with applicable laws, giving you confidence and trust in our services.
CUSTOMER RIGHTS
At Dropin, we value and respect the rights of our customers. You have the right to access, correct, or update your personal information at any time. You can request details of the data we hold about you, and if needed, ask us to delete or restrict the use of your information, subject to legal or contractual obligations. You also have the right to withdraw consent where it has been provided and to raise concerns regarding how your personal information is handled. Additionally, you have the right to receive clear information about your orders, returns, refunds, and any applicable policies, ensuring transparency and trust in every interaction with Dropin. We are committed to responding promptly and fairly to all requests, providing you with full control over your data and a secure, satisfying shopping experience.
COOKIES
Cookies are small files stored on your device when you visit a website. They help the website remember your actions, preferences, and settings to provide a smoother and more personalized browsing experience.
At Dropin, we use cookies and similar tracking technologies to enhance your experience, remember your preferences, keep you logged in, analyze website usage, and provide personalized content or offers. Cookies also help us understand how visitors interact with our site, enabling us to improve features and overall performance. You can choose to disable or delete cookies through your browser settings, but some features of our website may not work properly if cookies are turned off. By using our website, you consent to the use of cookies as described in this policy.
COOKIES NECESSARY FOR FUNCTIONING OF STORE
Certain cookies on Dropin are essential for the proper functioning of our online store. These cookies cannot be turned off because they are required to enable key features such as keeping your cart items saved, remembering your login session, processing orders, and ensuring smooth navigation across the website. Without these essential cookies, the store may not function correctly, and some services may become unavailable. These cookies are strictly used to maintain the operational functionality of the website and do not track personal information for marketing or analytics purposes.
SECURITY
At Dropin, we take the security of your personal information and transactions very seriously. We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. This includes SSL encryption for data transmitted on our website, secure storage of sensitive information, and restricted access to authorized personnel only.
All payment transactions are processed through trusted and secure payment gateways, ensuring that your financial details remain confidential and safe. While we strive to maintain the highest level of security, no method of online transmission or storage is 100% foolproof. By using our website, you acknowledge these measures and agree that we are committed to safeguarding your information to the best of our ability.
PAYMENT POLICY
At Dropin, we offer a variety of secure and convenient payment options to make your shopping experience smooth and hassle-free. We accept credit/debit cards, net banking, UPI, and trusted digital wallets, all processed securely through Razorpay, our trusted payment gateway.
Payment is required at the time of placing an order. Once your payment is successfully processed via Razorpay, you will receive an order confirmation via email or SMS. In case a payment fails, the order will not be processed, and you may need to retry using a valid payment method.
We do not store your full card or bank details on our servers. All sensitive payment information is handled directly by Razorpay using industry-standard encryption, ensuring your financial details remain confidential and safe. By using our payment system, you agree to these terms and acknowledge that Dropin is not liable for issues arising from your payment provider or bank..
COMPLAINTS
At Dropin, we are committed to providing a smooth and satisfying shopping experience. If you have any concerns, issues, or complaints regarding your orders, products, payments, or website experience, please contact our customer support team immediately.
We strive to acknowledge all complaints promptly and resolve them as quickly and fairly as possible. You can reach us via email, phone, or the contact form on our website. When submitting a complaint, please provide relevant details such as your order ID, product details, and a description of the issue, so we can address it efficiently.
Our goal is to ensure that every customer issue is handled transparently and satisfactorily, maintaining trust and confidence in Dropin.